SmartView Plus allows you to gain a full insight into your tech expenses and put you in a position to proactively manage costs based on the information received. To extract maximum value from any system, regular interaction and actions are required by an administrator, but adding additional workloads to existing resources is not always possible. Active Management Service gives you dedicated eyes on your lines to ensure optimum results using our professional resources that will action any items necessary and provide regular reporting back to you.

Features

SIM Management

  • SIM swaps, migration and cancellation of lines
  • SIM locking and unlocking
  • Activation of any top-up bundles requested
  • User/Line import and configuration
  • Roaming and international dialling activation

Account Maintenance

  • User profiles update
  • Customer department and hierarchy management
  • Call and data limit application
  • Updating roll-over data balances
  • Email alerts for selected administrators to maintain contracts

Reporting

  • Generations and distribution of selected reports on an ad hoc and scheduled basis
  • Ad hoc reporting on any unusual activities identified by SmartView
  • Package recommendations based on usage trend analysis
  • Content services alerts
  • Provision of voice and data balances on request
  • Provision of Vodacom invoices and itemised billing on request

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