We all want to know that we would be able to reach out for help in case of an emergency. For deaf, hearing-impaired or speech-impaired individuals, getting hold of emergency services can be a daunting experience.

To help overcome the challenges of voice emergency services, Vodacom has launched a special SMS emergency service. This service makes it possible for Vodacom customers to contact the 082 122 Emergency Service Contact Centre by sending an SMS. (This has to be done from an active Vodacom device).

Vodacom has specified that the Vodacom 082 112 SMS Emergency Service is not designed to replace the traditional 112 emergency voice service, and that customers who are able to contact the 112 voice emergency service should continue to do so.

The SMS emergency service is specifically developed to assist hearing-impaired or speech-impaired individuals in case of an emergency.

How to register

In order to use this service, deaf, hearing- and speech-impaired customers must first register for the SMS Emergency Service.

To register, SMS the word ‘Register’ to 082 112.

When registering, the cellphone number and nature of disability will have to be supplied.

An Emergency Service Contact Centre agent will contact the customer to complete the remaining registration details such as name, medical aid information, medical conditions and next of kin.

How to request help in case of an emergency

Send an SMS with the keyword ‘Help’ to 082 112 from any active Vodacom device.

Include the following information in the SMS:

  • The type of emergency service you require, for example, police or an ambulance service.
  • The nature of the emergency, for example, a building that is on fire.
  • The location where the emergency is happening, such as the address, street name or a nearby landmark (although location-based services will be used to help pinpoint your location).

According to Vodacom’s website, they will initiate contact with your next of kin if you requested help and the Emergency Service agent fails to get more information from you after one attempt within three minutes of your SMS. If your next of kin is not available, the agent will proceed with dispatching an ambulance or other emergency services provider.

Check out the video below to find out more about this service.


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